1. General Information

Medmatrix primarily sells digital services and products. We do not ship physical goods. Therefore, our “Shipping” policy refers to the electronic delivery of our services and products.

2. Delivery Timelines by Category

• Digital Products & Online Courses:
  

  • Method: Automatic email with download link or login credentials.
  • Timeline: Instant access immediately after payment confirmation. In rare cases of system delay, delivery will occur within 24 hours.
    
    

• Web Design & Development Projects:

  • Method: Delivery via email, staging server link, or direct upload to your server.
  • Timeline: As per the timeline agreed upon in the project proposal. Typical turnaround time for a standard website is 2-4 weeks, depending on complexity.
    
    

• Digital Marketing Services:

  • Method: Service initiation confirmation via email. Reports sent monthly.
  • Timeline: Service usually commences within 2 business days of payment receipt.
    
    

• Hosting Services:

  • Method: Account setup details sent via email.
  • Timeline: Hosting accounts are typically provisioned within 2-24 hours of payment.

3. Delays

If you do not receive your digital product link or service confirmation within the specified timeline, please check your spam/junk folder. If it is not there, contact us immediately at info@medmatrix.in or 8902254981.

4. International Clients

We serve clients globally. All digital deliveries are exempt from customs duties or shipping taxes as they are transmitted electronically.